App Support

We're a small team and we read every message.

Email us at info@sterlingbay.com.au — include the app name, your device and operating-system version, the app version (usually under Settings → About) and, if you can, a screenshot. We aim to reply within two business days.

Frequently asked questions

How do I restore a purchase on a new device?

How do I cancel or change a subscription?

iPhone, iPad and Mac: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.
Windows: account.microsoft.com/services.

Deleting the app does not cancel a subscription. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I get a refund?

Store purchases are refunded by the store: Apple via reportaproblem.apple.com, Google Play via your order history. If you have trouble, email us and we'll help. Your rights under the Australian Consumer Law are not affected.

How do I delete my account and data?

In the app, go to Settings → Account → Delete account, or follow the steps on our Delete your data page.

The app isn't working — what should I try first?

Update the app and your operating system to the latest version.
Check your internet connection, and that the app has the permissions its feature needs (device Settings → the app).
Close and reopen the app, or restart the device.
Still stuck? Email us with the details above.

I have an idea or found a bug

We'd love to hear it — email info@sterlingbay.com.au.

Security issues

If you believe you've found a security vulnerability in one of our apps or services, please email info@sterlingbay.com.au with the subject “Security report” and details to reproduce it. Please give us reasonable time to fix it before disclosing it publicly. We don't take legal action against good-faith research that respects user privacy.